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The Challenge
Refrigeration Supplies Distributor (RSD) is one of the leading
HVAC parts suppliers in the west. With over 60 locations in 9
western states, RSD is still able to expand in a commodity
driven marketplace and is planning to add additional locations
and distribution centers in the coming years. RSD attributes its
growth to innovation and customer service.
Prior to implementing NowForms, RSD was mailing up to
12,000 invoices a week and they were sent from each of 60
plus locations. RSD’s largest customers could receive up to 25
different envelopes containing invoices from their various
locations on any given day. This was not only impacting RSD’s
bottom line with the added expense of mailing 25 different
envelopes, it also had a detrimental effect on their receivables.
When looking for a document distribution solution, RSD wanted
to not only consolidate mailings to their customers, they wanted
to move into the digital age and send them electronically.
“We are continually looking for ways to improve our customers
experience. NowForms has helped make it easier for our
customers to do business with us.” Gordon Olson – VP of
Technology - RSD
The Solution
“The NowForms solution has allowed RSD to reduce cost,
improve efficiencies and increase customer satisfaction within
our organization.” Gordon Olson – VP of Technology – RSD
With NowForms, RSD was able to eliminate the need for
preprinted forms including invoices, statements, bills of lading,
pick tickets as well as many others. Now, when a form change
is required, it can be updated within the NowForms system
and is available immediately at all of RSD’s locations.
RSD further reduced its cost by combining invoices to individual
customers from multiple branch locations. These invoices can
be printed and mailed together, faxed, emailed or reviewed and
printed at the customers location via the web.
RSD was able to convert fifty-percent of their customers to
receive their invoices and statements electronically in the first
year. The centralized processing of invoices and the increased
speed in which RSD’s customers receive them reduced their
accounts receivable by at least two days. This resulted in RSD
decreasing their printing and mailing expenses by eightypercent.
RSD has recently implemented NowForms’ Self Service Web
Portal. This web-based interface gives RSD’s customers a
secure way to view, print and electronically distribute their own
invoices and statements. By giving their customers this ability,
RSD has given their Branch and Credit Mangers more time to
run the business.
Implementation
NowForms is an enterprise document distribution solution that
is seamlessly integrated into RSD’s existing IT environment.
RSD is currently utilizing one server that is accessed from all
sixty plus locations. NowForms not only provides RSD with a
proven solution, but allows them the flexibility to enhance their
system as the market demands.
"By utilizing a centralized server, we can roll out form changes
across our organization in hours instead of weeks." Gordon
Olson – RSD
"NowDocs’ support team has been exemplary. They
understand that our business would come to a halt if our
documents could not be delivered." Gordon Olson - RSD
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